Cliff speaks with Scott Weinberg, Oracle’s Director of Business Development, about Customer Self-Service and why it is an important business initiative. Learn the benefits of this solution and the unique aspects of Oracle’s Customer Self-Service offerings.
Book Retailer Top-Kniga LLC Improves Inventory Management and Boosts Its Customer Service
Cliff speaks with Scott Weinberg, Oracle’s Director of Business Development, about Customer Self-Service and why it is an important business initiative. Learn the benefits of this solution and the unique aspects of Oracle’s Customer Self-Service offerings. Link to the original site
The title says it all…some DO’s, some DON’Ts. Some Best Practices. Some Worst Practices. All in my famous writing style of course. And, all from the perspective of a support manager, with the candid, open and honest opinion of a customer service veteran. Also, @cavaj is your Twitter resource as an emerging customer engagement channel. [...]
There were a number of things that occurred to me after my recent post on starting a company (and maybe winning a Mac Book Pro in the process), and I’ve also received a number of great comments and ideas from others on the topic. To start with, Rob sent me several links that he really [...]
Oracle Press Release San Francisco Public Utilities Commission Enables Billing Services for 172,000 Water and Wastewater Customers with Oracle® Utilities Customer Care and Billing Redwood Shores, CA – August 6, 2009 News Facts The San Francisco Public Utilities Commission (SFPUC), a department of the City and County of San Francisco that provides water, wastewater and [...]
Oracle Press Release Leading Analyst Firm Positions Oracle® FLEXCUBE in Leaders Quadrant in International Retail Core Banking Report Oracle FLEXCUBE Core Banking and Oracle FLEXCUBE Universal Banking Applications Recognized for Vision and Ability to Execute Redwood Shores, CA – August 5, 2009 News Facts Gartner, Inc. has positioned Oracle FLEXCUBE Core Banking and Oracle FLEXCUBE [...]
Oracle Press Release Technology Integration Group Selects Oracle Over SAP, Microsoft and Infor to Drive Enterprise Transformation Oracle® E-Business Suite Release 12.1 Will Modernize Company’s Service Organization and Provide Real-time, Centralized Information Redwood Shores, CA – July 30, 2009 News Facts Technology Integration Group (TIG), a premier computer systems integrator and IT solutions consultant, chose [...]
Oracle Press Release Nordstrom Selects Oracle® Retail Size Profile Optimization Fashion Specialty Retailer to Use Oracle Retail Planning Application to Help Maximize Sales and Improve Customer Service Redwood Shores, CA – July 28, 2009 News Facts Nordstrom, Inc., a fashion specialty retailer that offers a selection of apparel, shoes, cosmetics and accessories for women, men [...]
Visual CRM adds the powerful visualization and document centric collaboration capabilities of Oracle’s AutoVue to Oracle’s best-in-class CRM solutions. By introducing a visual aspect to call center, field service, and ordering processes, Visual CRM helps teams provide faster responses to customer issues, optimize field service performance, and shorten ordering cycles while minimizing order errors.With Visual [...]