Cliff speaks with Scott Weinberg, Oracle’s Director of Business Development, about Customer Self-Service and why it is an important business initiative. Learn the benefits of this solution and the unique aspects of Oracle’s Customer Self-Service offerings.
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The title says it all…some DO’s, some DON’Ts. Some Best Practices. Some Worst Practices.
All in my famous writing style of course. And, all from the perspective of a support manager, with the candid, open and honest opinion of a customer service veteran.
Also, @cavaj is your Twitter resource as an emerging customer engagement channel. Tony Cavotta [...]
There were a number of things that occurred to me after my recent post on starting a company (and maybe winning a Mac Book Pro in the process), and I’ve also received a number of great comments and ideas from others on the topic.
To start with, Rob sent me several links that he really enjoyed. [...]
Oracle Press
Release
San Francisco Public Utilities Commission Enables Billing Services for 172,000 Water and Wastewater Customers with Oracle® Utilities Customer Care and Billing
Redwood Shores, CA – August 6, 2009
News Facts
The San Francisco Public Utilities Commission (SFPUC), a department of the City and County of San Francisco that provides water, wastewater and municipal [...]
Oracle Press
Release
Leading Analyst Firm Positions Oracle® FLEXCUBE in Leaders Quadrant in International Retail Core Banking Report
Oracle FLEXCUBE Core Banking and Oracle FLEXCUBE Universal Banking Applications Recognized for Vision and Ability to Execute
Redwood Shores, CA – August 5, 2009
News Facts
Gartner, Inc. has positioned Oracle FLEXCUBE Core Banking and Oracle FLEXCUBE Universal Banking in the [...]
Oracle Press
Release
Technology Integration Group Selects Oracle Over SAP, Microsoft and Infor to Drive Enterprise Transformation
Oracle® E-Business Suite Release 12.1 Will Modernize Company’s Service Organization and Provide Real-time, Centralized Information
Redwood Shores, CA – July 30, 2009
News Facts
Technology Integration Group (TIG), a premier computer systems integrator and IT solutions consultant, chose Oracle over SAP, Microsoft [...]
Oracle Press
Release
Nordstrom Selects Oracle® Retail Size Profile Optimization
Fashion Specialty Retailer to Use Oracle Retail Planning Application to Help Maximize Sales and Improve Customer Service
Redwood Shores, CA – July 28, 2009
News Facts
Nordstrom, Inc., a fashion specialty retailer that offers a selection of apparel, shoes, cosmetics and accessories for women, men and children, has selected [...]
Visual CRM adds the powerful visualization and document centric collaboration capabilities of Oracle’s AutoVue to Oracle’s best-in-class CRM solutions. By introducing a visual aspect to call center, field service, and ordering processes, Visual CRM helps teams provide faster responses to customer issues, optimize field service performance, and shorten ordering cycles while minimizing order errors.With Visual [...]
Listen to Rick Watts, an experienced Siebel and Haley Authority developer and Sr. Configuration Specialist from Oracle Advanced Customer Services discuss best practices for utilizing the Haley rules engine in a Siebel implementation project.
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Oracle Press
Release
Gander Mountain Selects Oracle® Retail Stores Applications to Help Create Value and Support Long-Term Business Strategy
Outdoor Lifestyle Retailer to Streamline and Improve Operations by Enabling Customer Transactions to Impact Merchandising Decisions
Redwood Shores, CA – July 14, 2009
News Facts
Gander Mountain Company, the nation's largest retail network of stores [...]