Creating Loyalty through Customer Service at Gordon Biersch

I am the Vice President of CRM Product Marketing at Oracle and do I have a story for you. On a recent trip to Brazil, I had a 3 hour layover at Dulles International Airport. I decided to have dinner at Gordon Biersch, a microbrewery restaurant started in Palo Alto, now with locations around the [...]

PaaS as a satisfying and success-ready hobbyist plaform

I don’t know anyone in Silicon Valley who can code and doesn’t fantasize about writing an accidental killer app. One that gets designed during a long layover in DEN and implemented in a rainy weekend (El Nino is my VC). One that was only supposed to meet the needs of a few friends and is [...]